Returns & Refund Policy

RETURNS & REFUND POLICY

Shipping Policy

Domestic Shipping (Within India)

AstroRiver.com offers free shipping on all orders only within India above INR 15,000. For orders below INR. 15,000 we offer subsidized shipment.

Our customers have the option of choosing:

-Free Registered Postal Shipping (may or may not be trackable online – typically delivers in 15-25 days- available only for orders below INR 6,000)

– EMS Shipping (may or may not be trackable online – typically delivers in 9-12 days)

– Express Shipping (trackable online – typically delivers in 2-5 days)

 

International Shipping (Outside India)

Orders above INR 40,000 (approx USD 570 as on 12-December-2019) are eligible for Free EMS Shipping (takes 9-12 days for delivery) in over 200 countries/territories including India, USA, UK, UAE, Singapore, Bahrain, Oman, Qatar, and Nepal.

International Free Express Shipping (takes 2-5 days for delivery) is available on all orders above INR 70,000 (approx USD 995 as on  12-December-2019).

All Express shipments are sent through reputed courier service providers such as FedEx, UPS, DHL & TNT.

 

Return & Replacement Policy

AstroRiver.com has a very comprehensive refund and replacement policy to protect your rights. However, gemstones are not always replaceable, especially when they are embedded for you in a ring or a pendant. We also perform ritual/energizing services for you. Shipping and Insurance charges have to be taken into account as well.

If you return the order within a week of receiving it (delivery day counts as the first day), we shall refund your amount as STORE CREDIT after deducting the above mentioned charges. Additional charges may be levied subject to inspection and checking by our team. You can write to solutions@astroriver.com for more details.

You can request a partial return/replacement of your order. For example, if you have ordered two gemstones, you can return one for store credit and keep the another.

 

Conditions to be eligible for the Returns & Replacement Policy:

1. Item(s) must be in their original, unused condition.

2. Replacement for items are subject to inspection and checking by the AstroRiver.com team.

3. Damages due to neglect, improper usage will not be included under our Returns & Replacement Policy

4. Product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc

 

Return Policy on Loose Gemstones

For loose gemstones, you can get replacement or 100% STORE CREDIT for the gemstone within the 7 Day period by meeting the conditions above.

Returns will take 7-10 business days to process (from the receiving date of the product at our address). 

 

Frequently Asked Questions (FAQs) : Returns & Replacement Policy

1. When does the 7 Day Return Period Start?

The 7 period starts from the date of delivery based on courier delivery details.

2. I have lost the lab certificate and original packaging of the product. Can I still return the loose gemstone?

We usually require full original product certificate, invoices, documentations, lab certificates, packaging, documentation, discount coupons, etc. that may have accompanied the loose gemstone. In the absence, of any of these items, the return/replacement is subject to inspection by our team and deduction of charges as deemed necessary. You may still be eligible for a full or Partial Replacement / Store Credit. Please contact our customer support team, with your exact scenario, so that we may assist you.

4. Can I return a gemstone that I purchased and got studded in a ring? 

Any custom jewellery or a gemstone for which energizing ritual has been performed specially for you cannot be returned back.

5. I am returning a loose gemstone. How should I send it?

In case you are returning or replacing a gemstone, please take the following steps:

– Contact Customer Support and get a Return Authorization

– Ensure that you keep all original objects that accompanied the gemstone like Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc.

– Pack the items carefully and send only through a reputed courier with insurance for the package. Take the courier tracking information and share with us. You can find our address given on our Contact Us Page

– We recommend that you send the product back through ‘DTDC Plus’ service from your nearest DTDC branch. This service assures Next Business Day (NBD) delivery on priority in all metros and major cities and minimizes any risk involved relating to delays, misplace or theft.

– You may also have to ascertain which couriers accept jewelry. At times, customers have managed to circumvent this rule (at their own risk) by simply mentioning the product as “Artificial Jewellery” or “Astrological Product”

IMPORTANT: Do not write the name of any gemstones, jewelry related words on the outside of the package, as it may attract undue attention and theft of the package. Instead please correctly mention us as “AstroRiver.com”

 

Tracking your Order

Please click here to track your order. If link is not available/working, please contact us at support@astroriver.com

 

General Terms & Privacy Policy

Please find our general Terms of Service and Privacy Policy below. For comprehensive and detailed T&C and Privacy Policy, please refer to footer section of the website:  

1. Terms 

By accessing the website at https://www.staging7.astroriver.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law. 

2. Use License Permission is granted to temporarily download one copy of the materials (information or software) on AstroRiver.com’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to de-compile or reverse engineer any software contained on AstroRiver.com’s website; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by AstroRiver.com at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format. 

3. Disclaimer 

The materials on AstroRiver.com’s website are provided on an ‘as is’ basis. AstroRiver.com makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, AstroRiver.com does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall AstroRiver.com or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on AstroRiver.com’s website, even if AstroRiver.com or a AstroRiver.com authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you. 

5. Accuracy of materials 

The materials appearing on AstroRiver.com’s website could include technical, typographical, or photographic errors. AstroRiver.com does not warrant that any of the materials on its website are accurate, complete or current. AstroRiver.com may make changes to the materials contained on its website at any time without notice. However AstroRiver.com does not make any commitment to update the materials. 

6. Links 

AstroRiver.com has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by AstroRiver.com of the site. Use of any such linked website is at the user’s own risk. 

7. Modifications 

AstroRiver.com may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service. 

8. Governing Law 

These terms and conditions are governed by and construed in accordance with the laws of Jalandhar, Punjab, India and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location. 

Privacy Policy 

Your privacy is important to us. It is AstroRiver.com’s policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below. 

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned: Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. 

We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law. 

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. 

We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. 

We will make readily available to customers information about our policies and practices relating to the management of personal information. 

We will only retain personal information for as long as necessary for the fulfilment of those purposes. 

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. 

AstroRiver.com may change this privacy policy from time to time at AstroRiver.com’s sole discretion. A detailed privacy policy is available here.

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